Risk Analyst with 3+ years of experience in fraud detection, transaction monitoring, risk assessment, KYC, and payment operations, backed by 7+ years of customer support experience. Skilled in investigating suspicious activity, resolving payment issues, ensuring compliance, and delivering high-quality customer service in fast-paced fintech and e-commerce environments. Proficient in Zendesk, Salesforce, and fraud detection tools. Consistently exceeds SLA, QA, and customer satisfaction targets through strong analytical, problem-solving, and communication skills.
